Refund & Cancellation Policy

1. 7-day refund, no questions asked

You can get a full refund on any course within 7 calendar days of the order, without giving a reason. Refunds are per course: if one order covered several courses, each can be refunded on its own.

To request one, open Subscriptions in your dashboard and choose the course to refund, or email [email protected] with your order reference from the email address on the account.

2. When the money reaches you

Refunds go back to the original payment method (UPI, card or netbanking) through Razorpay. They usually settle within 5–7 business days of approval; the exact time depends on your bank. If a refund has not arrived after 10 business days, write to us and we will share the refund reference to trace it with your bank.

3. What happens to your access

• Access to the refunded course ends when the refund is made.
• Your progress, notes and reports stay on your account, so they are there if you buy the course again.
• A course whose price was credited towards a bundle upgrade can no longer be refunded on its own. Refunding the bundle within its 7-day window restores the courses it replaced.

4. After 7 days

After the 7-day window, courses are not normally refundable. We will still refund in full if you were charged twice, charged for a course you could not access because of a fault on our side that we could not fix, or charged without authorisation. Email [email protected] and we will look into it.

5. Failed or duplicate payments

If money left your account but the payment failed or did not unlock a course, it is usually reversed automatically by your bank or Razorpay within 5–7 business days. If it is not, contact us with the transaction details and we will make sure it is returned.

6. Cancellation

Every course and bundle is a one-time purchase of a fixed access period: a monthly pass (30 days) or a yearly plan (365 days). There is no recurring billing and nothing renews automatically, so there is nothing to cancel: access simply ends at the end of the period unless you buy again. Within the first 7 days, requesting a refund cancels the purchase.

7. Problems and disputes

If something has gone wrong with a payment, please contact us before raising a dispute with your bank — we reply within 2 business days and can usually fix it faster than a chargeback. If you are not satisfied with our answer, you can escalate to our Grievance Officer, Prabhat Kumar Pannu, at [email protected].

8. Contact

Refund requests and questions: [email protected]